Frequently Asked Questions

Q: Who are Cyprus Lettings?
Cyprus Lettings is the trading name for our UK registered company. We are the market leader specialising exclusively in the holiday rental of villas and apartments in Paphos.

Q: How can I contact you?
Our phone lines are open Monday to Friday but it is best to email us as we will reply 7 days a week

Q: How do I book?
Select a property and complete the online booking form. A non-refundable deposit of 25% of the total rental rate is required to secure your booking.

Q. When is the balance due?
The
balance is due 13 weeks or more prior to the hire commencement date. Balance payment can be made by debit card, credit card, bank transfer or by cash or cheque at any branch of Barclays Bank. Cyprus Lettings does not accept cash or cheques sent through the post. Card payments are processed online via Barclaycards secure site. If your booking is made within 13 weeks or less from your departure date you will receive notification that the balance is due within 24 hours.

Q. What is the policy on breakages?
You will be charged locally for any damage or breakages. An Accidental Damage Waiver of 8 per person can be taken out to cover against damages. Full details are in our
terms and conditions

Q. Is there a security deposit required?
If the average age of all guests is under 25 we may require an additional security deposit of 200 and Accidental Waiver cover must be taken out. Please contact us for more details.
 
Q: What is the minimum stay period?
There is no minimum stay period but our minimum charge is 7 days rental.

Q: How do I pay?
Deposit payments must be made by debit or credit card. You can make the balance payment by cash or cheque at any branch of Barclays Bank or by  Bank Transfer, Debit or Credit Card.

Q: Are the rates per person?
No, the rates are per property subject to the maximum occupancy and are in British pounds sterling.

Q: Are there any hidden extras?
No. Unlike some of our competitors, we do not charge extra for air-conditioning. Any extras will be clearly stated in the property details.

Q. How are special offers calculated?
Special offers discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (ie. last minute discount and long stay discount) only one (the highest) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given.
There is a price calculator built into the availability chart for each property and also into the booking form.

Q. What is an under occupancy discount
An under occupancy discount is when, for example
a 2-bed apartment can be rented on a 1-bed basis at a reduced rental. If the property that you are booking offers a price reduction the price will be displayed in the pricing section of the property details and also on the booking form. To take advantage of this discount you must select the option in the "Under Occupancy" section on the booking form and the "Total Rental" amount will automatically change. The only difference on a reduce occupancy basis is that a bedroom with be locked off.

Q: How do I find the property?
We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions.
 

Q: How do I book car hire?
Click Here to view rates from a selection of good value car hire companies.

Q: How do I book airport transfers?
Click Here to view rates and book direct from our website.

Q: Who do I contact if I have a problem when I am in Cyprus?
There is an information pack at the property which will include important telephone numbers and instructions. We also provide you with an emergency number for when you arrive in Cyprus.

Q. What is the complaints procedure?
In the unlikely event that you have a complaint about the property or its contents you must report this immediately by telephone or email to Cyprus Lettings office (not the Property Manager) and we will contact the owner of the property. This MUST be done while you are still in the accommodation as Cyprus Lettings will have no liability and will not investigate any complaint submitted after completion of the hire period. If we feel that your comments or claim is fair we will negotiate a refund accordingly. All refunds are at the discretion of the owner and Cyprus Lettings is not authorised to make any refunds without the owners agreement.

Q: What do I do if my flight details or contact details change after I have booked?
After booking we send you with links so that you can update any changes to your details online by completing the REQUEST FORM

 

Q: What is the changeover day?
This is flexible depending on each property. Please note that a booking may not be accepted if it results in a potentially un-rentable period between bookings.

Q: What are the check in and check out times?
Normally to allow for cleaning you will have to vacate the property by 12 noon on the day of departure. Access to the property is 2pm. The may change slightly depending on each property.
 

Q: What is your cancellation policy?
Cancellation of booking must be in writing or by email and be received by Cyprus Lettings within 3 months of the holiday commencement date. If cancellation is prior to this, only the deposit will be forfeited. If cancellation is less than 3 months before the departure date, the full hire cost is to be paid.
 

Q: Do I need travel Insurance?
Yes, and this is a condition of booking. We recommend Insurefor.com who offer very competitive travel insurance. For an instant quote click on
Travel Insurance Quote
 

Q: Do you offer winter lets?
Yes, between November and March. Many properties have big discounts for this period.
 

Q: What are the passport requirements?
Cyprus is now part of the European Union so a full EC passport valid for at least the full period of your stay is Cyprus is required.
 

Q: What is the currency?
From January 2008 the currency in Southern Cyprus is the Euro (pre 2008 it was the Cyprus pound). Most ATM machines accept UK cards and there are many places to exchange cash in the tourist areas.
 

Q: Do mobile phones work in Cyprus?
Most UK mobile phones do work in Cyprus but calling the UK can be expensive. You can purchase a pay as you go Cyprus SIM card which makes calls to the UK very good value.

Q. If a property is not advertising satellite or UK TV what does this mean?
The television is only for use with DVDs.

Q. Does the property have the internet?
There will be a WIFI logo in the photo section of the property details and also in the description if the property has WIFI.

 

Q: How often is the property cleaned?
The property will be cleaned prior to arrival and not cleaned again until departure.

 

Q: How often is linen changed?
Linen and towels (one hand towel and one bath towel per person) will be changed once a week for all bookings of 2 weeks or more unless otherwise stated. If linen and towels are not changed once a week there will be a spare set left for you at the property. For bookings of 3 weeks or more where a LONG STAY DISCOUNT has been given a spare set will be left for the guests to do there own linen change.

Q: Are towels provided?
Yes, but not beach towels (unless stated). These will be changed once a week unless otherwise stated. If towels are not changed once a week there will be a spare set at the property.

Q: Are cots and high chairs provided?
Unless stated in the property details these are not provided but may be hired for an additional charge.
Click Here for full details.


Q: Can I hire equipment for the disabled?
Click Here for detailed information.

Q: What is the electricity voltage?
The voltage is the same as in the UK with 3-pin plug sockets.

Q: Can I bring my own pet?
We have a strict policy on no pets in any of our properties.

 

Q: What is your privacy policy?
Click Here to view our privacy policy.